Terms of Service

Leadly provides an AI receptionist that answers enquiries on your behalf, captures leads, books appointments and can take deposits. Features may change as we improve the product. We aim for continuous availability but do not guarantee uninterrupted service.

• You must be 18 or over and authorised to act for the business you register.
• Sign-in codes are sent to your email address — keep access to that inbox secure.
• You are responsible for the accuracy of the information you configure, including prices, opening hours, deposits and policies.

• You are the controller of your customers' data and must have your own privacy notice covering how you use it.
• You must honour bookings and quotes made through Leadly, or contact the customer promptly if something changes.
• You must not use Leadly for unlawful, misleading, harassing or high-risk services (for example medical, legal or financial advice presented as professional advice) without appropriate qualification and supervision.
• AI replies are generated automatically from your settings. Review your configuration regularly — you remain responsible for what your receptionist says.

• Free trials are offered as advertised at sign-up and require no card details unless stated.
• Paid plans are billed in advance on a recurring basis until cancelled.
• You can cancel at any time; access continues to the end of the paid period, and we do not refund part-used periods unless required by law.

Card payments and deposits are processed by Stripe under Stripe's own terms. Money from customer deposits is paid to the business's connected Stripe account — Leadly does not hold customer funds. Deposit, refund and cancellation terms for a booking are set by the business, and any dispute about a service is between the customer and that business.

Do not attempt to break, overload, reverse engineer or gain unauthorised access to the service, upload malware, scrape data belonging to other businesses, or send spam through Leadly. We may suspend accounts that breach these terms or put other users at risk.

Leadly and its software remain our property. Your business content, logo and customer data remain yours; you grant us the licence needed to host and process it in order to provide the service.

The service is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or lost business, and our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Consumer rights are unaffected.

You can close your account at any time. We may end or suspend an account for a serious or repeated breach of these terms, or if required by law. On closure we delete or anonymise your data in line with our Privacy Policy.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions? Email general@getleadly.co.uk.