Answering service for small businesses — without the per-minute bill
Leadly picks up every customer enquiry the moment it arrives, day or night, then books the job and takes the deposit for you. Flat monthly pricing, no call charges.
The problem with missed enquiries
Most enquiries land when you're mid-job, driving or closed. A customer who waits more than a few minutes usually messages the next business on the list — so the work goes to whoever replied first, not whoever was best.
A message-taking service only closes half the gap: you still have to call back, quote, and find a slot. Leadly finishes the conversation while the customer is still interested.
How Leadly answers for you
- Instant replies, 24/7 in your business's tone of voice.
- Qualifies the job — what's needed, where, how urgent.
- Quotes your prices from the services you set up.
- Books real slots against your opening hours and staff.
- Takes the deposit with a secure Stripe link in the chat.
- Hands over to you whenever a customer asks for a human.
Built for the trades and services
Plumbers, electricians, garages, salons and barbers, clinics and dentists, gyms and studios, cleaners, solicitors and accountants. Each industry gets a template with the right questions, services and booking rules already set up. Compare it with an AI receptionist or check what it costs.
Answering service FAQs
What is an answering service for a small business?
It's a way of making sure customer enquiries get answered when you can't pick up. Traditional services use human agents to take a message; Leadly uses an AI receptionist that answers instantly and finishes the job by booking it in.
Does Leadly answer phone calls?
Leadly answers chat and message enquiries today — on your website, your Leadly link and QR codes — and captures voice notes from customers. A phone number is on the roadmap.
Will it sound like my business?
Yes. You set your receptionist's name, tone of voice, services, prices and custom responses, so replies read like a member of your team rather than a generic bot.
How quickly can I be up and running?
Minutes. Pick your industry template, confirm your opening hours and services, then paste one line of code on your website or share your Leadly link.
What happens if a customer wants to speak to a person?
They can ask for a human at any point. The conversation is flagged as urgent in your dashboard, you're notified, and you can reply in the same thread while the AI steps back.